Shipping & Returns
What is the delivery time of my order?
Every order that comes in at Fairplace is prepared and shipped the same day or at the latest the day after the order . Without any setbacks or force majeure, your package will be delivered the next working day. If you are not at home at that time, a message will be left with where and when you can pick up the package. Depending on the carrier, a track & trace code will be provided to the customer.
In accordance with the Law of 6/4/2010, the maximum delivery time is thirty days, unless otherwise agreed.
What are the shipping costs?
For orders under €60, shipping costs are €6.95 within Belgium and also €8.95 to the Netherlands and France . For orders of €60 or more, shipping costs are waived, both for Belgium, the Netherlands and France.
Other countries are on request : send us an email and we will check the delivery cost for you.
Who do we ship our parcels with?
Our priority carrier is Bpost . We have been working with them since our start. Sometimes we ship to the Netherlands with PostNL and in exceptional cases we work with a carrier (for shipments on a pallet, such as a trampoline). If you have not received a track & trace code or want to know where your package is, send an email to hallo@fairplace.be and we will check it for you immediately.
Not convinced about your purchase?
It is possible that a purchase is disappointing and that you want to return the package. No problem, that is your legal right and also our guarantee. Please note: notify us by email at hallo@fairplace.be (within 14 days) that you are cancelling the purchase, and sufficiently stamp your return shipment. The costs for this are legally for the account of the buyer.
Please pack the toys securely and return everything undamaged . That way we can make other children happy!
Which items can I not return?
We cannot take back everything: items that have been used, damaged by use or ordered more than 14 days ago, we do not take back. Here too: send us an email and we will look for a solution in consultation.